Absolute joke!

Absolute joke!!!!! Been waiting too get my account verified for over a week after sending documents they have asked for. I cannot withdraw any of my winnings until it gets verified. What a coincidence!!! Basically hoping that I spend it all in the mean time. The customer service is none existent, nothing but apologies too brush you off instead of actually fixing the issue. Live chat and emails are just pointless keep being told I will be emailed…. doesn’t happen. you think that verification would be easy for a big company like these but clearly not. Waste of time