Planet7Casino.com has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward. Which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.
Our investigating has led us to the following: Planet 7 Casino is owned and operated by the Ace Revenue Group. Which was formerly the Crystal Palace Group. Which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.
Customer Service
Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet7Casino.com boasts of having excellent customer service and is giving its players email, live chat. And TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players. But we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.
On the occasions that claims have made it on a forum site. There appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.
Software – Planet7Casino.com Review
We have to give Planet7Casino.com credit here. As a U.S. facing online casino, their options for software suppliers is limited. But they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry. And they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.
It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites. Which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.
Slots
Of course, it’s always the video slots that take up most lobby space. But then again they are also the most popular among players. The fine selection of hot titles here includes Achilles, Caesar’s Empire, Count Spectacular, Derby Dollars, Dragon Orb, Dream Run, Eagle Shadow Fist, Eternal Love, Fantasy Mission Force, Gemtopia, Ghost Ship, Golden Lotus, Green Light, High Fashion, Megaquarium, Ninja Star, Ocean Oddities, Paydirt, Red Sands, Samba Sunset, Secret Symbol, Texan Tycoon, Triple Twister, and so many more!
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Website: https://www.planet7casino.com/
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Reviews
Conartist cheating site… STAY AWAY!
What the hell… After winning about 1000 euro from a 100 euro deposit, it turned out that I must have been to lucky…. From one minut to another my account Got close permantly by this site…. NO explanation what so ever! Conartist cheating site… STAY AWAY!
asongiknowmw - November 25, 2021Gambling commision should investigate it!
Never ever go there unless you want to lose all your money. Tables are rigged. Pit boss table – majority of cards are 10 so you have no chance to win against the dealer- player somehow gets one low card then always a 10, no chance to win! Gambling commision should investigate it!
picenardiuo - November 3, 2021Worse casino
One of the worse casino for new players. They took all my money and than blocked me forever because I asked them that your service cheated me.
ladita8t - March 1, 2021Withdrawal was very difficult
Tried to do a withdrawal was very difficult they never did pay me my Money. They said it was credited back to account? Live chat was very hard to communicate with. Can’t call to talk to anyone.
georgelop073 - February 17, 2021Absolutely garbage!
They’re still telling me I cannot withdraw my money. I wouldn’t recommend this site to my worst enemy. I have wasted months of my life trying to withdraw from this site l. Absolutely garbage! Never again.
greeniespazuj - December 31, 2020Very slow at paying out
Very slow at paying out have sent all verification docs in received confirmation that they are all fine, however payout is still pending. I phoned up to get an update to be told they dont know when it could be paid out could be tomorrow could be day after or could be even later.
izvadimo0k - December 19, 2020This particular spot is a plus
This kind of area is fantastic
uskratilohh - September 28, 2020I seriously appreciate
I actually love playing members! Relaxing in your own home, acquiring a drink in addition to relaxing! Quick redemption. Happen to be taking part in spanning a year.
lostkat41x - September 26, 2020Extremely on line casino
Is usually a super gambling house together with commit with video game titles
niezbitymjs - September 9, 2020Excellent probability to help succeed
Lots of slot machines and also Gambling house Games. Makes Enjoyment to experience these every time an individual want. Superior probabilities for you to earn quite a few money.
tuzemstvau1 - September 8, 2020Super casino
Super casino,fast withdrawals,best games,best support,just play and win!!
complejosat - April 26, 2020Super casino
Is a super casino with allot of games
bittern5z - April 23, 2020There is so much fun
There is so much fun with a multitude of slots to choose from. The payout is quick and I’ve won a few times! The overall experience and their amazing offers keeps me coming back to play!!
uncritenlaire0y - March 25, 2020Everything was perfect
Everything was perfect, good job guys!
uvedenom8o - March 4, 2020This casino is legitimate!
This casino is legitimate! I won good payouts, good payouts in a 2-week period, and they took 3 days to verify me and payout my winnings. They are quick to respond when going through the approval process, they replied the same day.
wellheuwnvd - February 23, 2020Very nice gaming experience
Very nice gaming experience, with good customer service and fast withdrawal section.Definitely worth a try!!!
crosanilb - January 29, 2020Run far and fast
They have no problem taking money out of your account however when it comes to paying out they will find every way not to pay you. Do not deposit any money into this online casino. They will not return any messages as soon as they find out you want to withdraw your money. I submitted the proper verification and was told I would receive the funds in 5 to 7 days a week later another email from you saying you cannot for a different reason this continues to happen 3 times I was told I would receive the funds and wait and again another issue all this after the proper verification
sicomante8u - November 30, 2019Planet7casino.com is a Scam
Never win and never get bonuses and when you do doesn’t pay shit and I tried to cash out 100$ said I played 2 bonus but didn’t but there’s no way for me to check that so have to take there word stay clear of this casino it’s a scam even when you do win they won’t pay you any way
georgelop073 - July 15, 2019