Everything players have told us, newest first. We moderate for spam and abuse, never for tone.
I won $3000 the end of Dec. I withdrew the money and they said they needed verification of who I was before I was paid out. I sent the info. Still have not been paid out and it has been over a month. I can’t even connect with live chat…it doesn’t work. no way to get in touch with anyone.…
I have submitted all of my identification like requested several times. It is over a month and I still have not received any of my winnings. I even received confirmation that they would be processed this week. When I went on live chat to ask what the delay was I was told my winning were being held again. I feel…
Tried to do a withdrawal was very difficult they never did pay me my Money. They said it was credited back to account? Live chat was very hard to communicate with. Can’t call to talk to anyone.
I won $800- it’s taken almost 4 weeks to get money. Customer service is pointless- they have no phone so only email. Give you the run around. I’ve used spin palace before got my money in 3 days- so waiting this long is annoying. Not to mention they hardly ever have bonuses.
Their regulations say your withdrawal will take 24 hours. I have been waiting three weeks. Every time l contact them, they have a different reason. They have promised me twice it would be released. Live chat is no help as they are just reading how to reply and they don’t respond to your emails.
Don't bother with this site guys, they won't let you withdraw. Its a scam!!!
Been waiting them to confirm my withdrawal for days and it's only a small amount. Before they were quick and good, now things takes ages.
100% scam! Avoid by any cost!
It is outrageous!! Don’t get tricked by them , stay away!!got in contact with costumer service and they didn t Care at all about my problem. So again waste of time and lack of confidence
Absolute joke!!!!! Been waiting too get my account verified for over a week after sending documents they have asked for. I cannot withdraw any of my winnings until it gets verified. What a coincidence!!! Basically hoping that I spend it all in the mean time. The customer service is none existent, nothing but apologies too brush you off instead of…
I can't withdrawal and no one can seem to give me answers. This is by far the worst customer service
Very very worst site, they locked my site without reason, please don't play this site.
Never won anything worst site I have ever played on
They dont control the games but they do get a percentage of the take. Use to hang out on this site but truly believe its time to move on
They’re still telling me I cannot withdraw my money. I wouldn’t recommend this site to my worst enemy. I have wasted months of my life trying to withdraw from this site l. Absolutely garbage! Never again.
Do not go anywhere near them, there customer service is absolutely horrific. Will be reporting them to the gambling commission for massive social responsibility failings which they fail to see or acknowledge. The worse of the worse, stay away.
My wife played here Absolute thieves put money in took no bonus they froze account and kept 40 deposited stay away
Absolute disaster, I joined today , the join up bonuses paid next to nothing, definitely something dodgy as win rate is not like the numerous other casinos iv played on, wished I had read reviews before joining as majority are bad, those that have good reviews must be friends with this site, still a very expensive lesson learned and just…
Sheeting system if you get free spin the system makes sing out and when I sing in the free Spin gone and they telling me spring over 😂 most bad place to lose your money
The most bad company I know my account was verified to the fullest after they block my account whiteout asking me before a picture of my face and a document in 1 picture I am a big player so that time I can't log in I had matches to play but it was closed so I couldn't play after I…
